Account, Pay-outs and Bonuses

Account, Pay-outs and Bonuses

Last updated: 26 March 2024

All capitalized terms not otherwise defined in this document shall have the meanings ascribed to them in the Terms of Service.

1. Registration of Your Member Account

1.1. In order to participate in any Game offered by Fairspin on the Website for real money You must first register an account at the Website (a “Member Account”).

1.2. Fairspin shall have the right to appoint or engage either third parties or its Affiliate(s) as a payment processor or payment solution provider to act, receive and/or pay funds on behalf of Fairspin without prejudice to Sub-Clause 1.3.1 of the T&Cs.

1.3. You are only allowed to have one Member Account with Fairspin. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. If You notice that You have more than one Member Account under different names, You must notify Fairspin immediately.

1.4. Registration. A request to register (open) a Member Account is made by filling out the registration form and submitting it to Fairspin online through the Website. We reserve the right to refuse to open a Member Account in case of violation of our T&Cs or policies, or terms and conditions or policies of third parties or Affiliate(s) engaged by Fairspin, or other laws, regulations and policies applicable to Fairspin or by request of the relevant thirds parties (including governmental bodies and regulators).

1.5. You must enter all mandatory information requested into Your registration form, in particular, Your valid email address and mobile phone number. For the security purpose You may verify Your email address (used for registration of Your Member Account) as follows: upon You have submitted the registration form Fairspin sends the message to Your email address with a verification link; You need to go through the link to verify Your email address.

1.6. Eligibility. You must be 18 years of age or older, or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.

1.7. Restricted Jurisdictions. You are aware that the right to access and use the Website and any products there offered, Games, Fairspin services and a Member Account may be considered illegal in certain countries or jurisdictions. We are not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible in determining whether Your accessing and using our Website is compliant with the applicable laws in your country and You warrant to Us that gambling is not illegal in the territory where You reside.

1.8. For various legal or commercial reasons, We do not permit Member Accounts to be opened or used by resident of certain jurisdictions, including Aruba, Australia, Austria, Belgium, Bonaire, Bulgaria, Colombia, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Estonia, France, Georgia, Germany, Greece, Hungary, Islamic Republic of Iran, Italy, Ireland, Latvia, Lithuania, Mexico, Moldova, Northern Korea, Portugal, Poland, Romania, Russian Federation, Saba, Statia (Sint Eustatius), Singapore, Slovakia, Spain, St. Maarten, Sudan, Syria, Sweden, Switzerland, the Netherlands, the United Kingdom, the United States of America and Ukraine (the “Restricted Jurisdictions”). By using the Website or the Games You confirm You are not a resident of or residing in a Restricted Jurisdiction.

1.9. Ineligibility. If on completion of Fairspin's KYC and verification checks, You are shown to be underage or be resident of any Restricted Jurisdiction (“Ineligible Person”), or use the Website and any products there offered, Games, Fairspin services and a Member Account from a Restricted Jurisdiction: (a.) Fairspin will block Your Member Account; (b.) All transactions made whilst You were Ineligible Person will be made void, and all related funds deposited by You will be frozen.

1.9.1. Fairspin will consider and review carefully each case of opening a Member Account by an Ineligible Person and take the appropriate decision as regards to such Member Account and the deposited funds to such Member Account.

1.9.2. Fairspin shall have the right to engage local consultants and governmental agencies residing in the jurisdiction where an ineligible person resides for the purpose of full compliance with laws and regulations applicable to such Ineligible person. In the event that such engagement results in any expenses for Fairspin the latter shall have the right to debit an amount of such expenses from the Member Account opened (registered) by an Ineligible Person unless otherwise expressly established by the applicable laws and regulations.

1.9.3. Fairspin will eventually decide at its sole discretion either to (i.) freeze the funds and such Member Account until an ineligible person becomes compilable with these T&Cs or (ii.) clause a Member Account and return an amount of deposited funds excluding fees and charges applicable to the respective return transaction(s), Withdrawal Fee and other expenses (including expenses specified in Sub-Clause hereof).

1.10. Password. As part of the registration process You will have to choose Your password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Fairspin is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party. Additionally, should Fairspin detect or suspect that any other person is using Your Member Account except for You, then Fairspin reserves the right to suspend or close such Member Account and retain any funds in its absolute discretion.

Please note that if You want to change Your or to restore (in the event You have forgot) the password You should use and have access to Your email address which was used to register Your Member Account. Should You lose access to such an email address, You will not be able to change or restore the password. You will be unable to withdraw any funds from Your Member Account within 48 hours upon You have changed or restored Your password, due to security reasons.

1.11. You are not allowed to transfer funds from Your Member Account to other Users or to receive funds in fiat money or cryptocurrency from other Users into Your Member Account, or to sell, transfer and/or acquire accounts to/from other Users.

1.12. Fairspin may refuse to open a Member Account or close an existing Member Account in case of violation of our T&Cs or policies, or terms and conditions or policies of third parties or Affiliate(s) engaged by Fairspin, or other laws, regulations and policies applicable to Fairspin or by request of the relevant thirds parties (including governmental bodies and regulators). However, all contractual obligations already made will be honoured.

1.13. Your Member Account shall be deemed inactive if it has not been accessed for one hundred eighty (180) days and the positive balance shall be reset. You wish to reinstate this balance, you are welcome to contact our customer support at any time.

1.14. All transactions will be checked by our Anti-Fraud department in accordance with the prevention of money laundering laws and regulations as applicable.

1.15. Any suspicious activity on Your Member Account could lead You to being reported to the relevant authorities and freezing of the balance of Your Member Account in full. It could also lead to the closure of Your Member Account and forcible withdrawal or confiscation of Your funds.

2. Deposits into Your Member Account

2.1 Unless otherwise established by these T&Cs, You may participate in a Game only if You have sufficient funds on Your Member Account for such participation. Fairspin will not give You any credit for participation in any Game. You may play demo Games (if any) without having funds on Your Member Account, however, such You may not win any real money resulting therefrom.

2.2. All information required to deposit funds into Your Member Account (including available currencies and payment methods), can be found under Your Member Account interface page available on the Website. You can use any of the payment methods available to You as specified on these pages as may be amended from time to time. Please note that some of the payment methods may not be available in some jurisdictions. Moreover, each time You make a deposit please check the amount of fees and charges (if any) applicable by a bank or payment service provider and ensure that such fees and charges are acceptable for You.

2.3. Principal Currency. While registration You must choose the main currency of Your wallet (Member Account) from the list of available currencies (the “Principal Currency”). You may deposit Your Member Account using any available from time to time fiat or crypto currency (the “Available Currencies”).

2.4. You will see the list of all Available Currencies in Your wallet (Member Account). You may not make a deposit in any Available Currency unless it is Principal Currency of Your wallet (Member Account).

2.5. If You made a deposit and thereafter changed the Principal Currency to another Available Currency, You may not use such deposit to play the Games unless the currency of Your deposit is the same as the Principal Currency. Subject to Sub-Clause 2.8 hereof, Your deposit cannot be converted from one Available Currency to another Available Currency through our Website.

2.6. You may change the Principal Currency choosing any of the Available Currencies at any time through the settings of Your Member Account. If You change the Principal Currency of Your Member Account by an Available Currency You will not be able to use the balance of Your wallet (Member Account) in the former Principal Currency (example: if You have 100 USD on Your wallet (Member Account) and change the Principal Currency of Your wallet (Member Account) from USD to EUR, You will not be able to use 100 USD to play the Games unless You change the Principal Currency from EUR to USD).

2.7. If You deposit an Available Currency which is different from the Principal Currency of Your Account, the respective amount of deposit will be converted into the Principal Currency at the exchange rate of the respective bank or payment service provider. Please note that any potential exchange premiums or charges are payable by You.

2.8. Default Game Currency. If You starts a Game session provided that such Game’s currency (a currency which is allowed and supported by the respective provider of a Game and may be used to play such Game) differs from the Principal Currency of Your Member Account, Our Website will automatically convert the respective amount of balance of Your wallet (Member Account) from the Principal Currency to USD (the “Default Game Currency”) at the exchange rate of Fairspin, and You will see simultaneously the balance of Your wallet (Member Account) shown in the Principal Currency, and the balance of Your Game session shown in the Default Game Currency. Default Game Currency is USD because this currency is acceptable by all of Our providers of the Games and gaming content.

2.9. If You make a stake, bet or wage while the Game session and lose it, the balance of Your Game session as well as the balance of Your wallet (Member Account) will decrease on the respective amount. In the event of the winning, the balance of Your Game session and the balance of Your wallet (Member Account) will increase respectively.

2.10. The exchange rate of Fairspin applied from time to time to Your Game sessions may be calculated by You at any moment while the Game session is opened. If You do not agree with the exchange rate of Fairspin applied to Your Game session, You may terminate Your Game session and choose a Game which supports and allows to use Your Principal Currency to play it.

2.11. Third party payment. Please note that only You may deposit funds to Your Member Account and no other person shall make transfers or payments to deposit funds to Your Member Account. Should We find that Your Member Account has been deposited by a third party (the “Prohibited Deposit”): (a.) We will immediately return the amount of the respective Prohibited Deposit by the same payment method used for transfer of the Prohibited Deposit, wherever practicable, excluding all fees and charges applicable by a bank or a payment service provider to Us for such return and no winnings will be paid; and (b.) All transactions made whilst You were using any amount of the Prohibited Deposit will be made void.

2.12. Should Your Member Account be deposited by the Prohibited Deposit more than one time, Fairspin shall have the right to close Your Member Account and return the balance of Your Member Account to You excluding all fees and charges applicable by a bank or a payment service provider to Us for such return.

2.13. Depending on the method selected for deposits, such deposits can incur charges. For current fees regarding depositing funds, see "Cashier" on Your Member Account interface page for each deposit method. Your bank or other payment service provider may independently charge You for bank wire transfers and other methods of payment.

2.14. When using a credit or debit card for depositing funds, Your funds only clear when Fairspin has received an irrevocable approval and authorisation code. Should Fairspin not receive such approval and code Your Member Account will not be credited with those funds.

2.15. Fairspin reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Member Account.

2.16. Fairspin is not a financial institution and thus should not be treated as such. Your Member Account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time. Credit balances in Your Member Account will not bear interest. Fairspin does not grant any credit for the use of its Website or services.

2.17. We offer basic protection in relation to the funds we hold on account for You. This means that User’s funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency.

2.18. Fairspin shall not be responsible for any fluctuations, both down and up, of currency exchange including cryptocurrency over short periods of time on a regular basis. Such fluctuations are due to market forces and represent changes in the balance of supply and demand. Fairspin shall not be liable for any losses or any special, incidental, or consequential damages arising from, or in any way connected to such fluctuations.

2.19. Deposited amounts are available on the Member Account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.

2.20. Your Member Account top-up is considered to be made when the corresponding amount of funds is credited to the respective User wallet (Member Account). Notwithstanding the fact that the Website usually operates 24 hours a day, certain Member Account top-ups, depending on the payment method used, might be processed and credited to Your wallet (Member Account) only during regular working hours in CET time zone. The amount of confirmations required for the purposes of full transfer of cryptocurrency to Your wallet (Member Account) may vary from the amount of confirmations required for the purposes of reflecting funds in Your wallet (Member Account) according to the information mentioned in the respective section of Your Member Account on the Website, and in such a case Fairspin shall not be liable for any preliminary notification of the User regarding such changes in the amount of required confirmations.

In cases of Member Account top-up with cryptocurrency, the amount of cryptocurrency that is being transferred shall not be fully available in Your wallet (Member Account) until it has been fully topped-up, in particular: until relevant amount of confirmations is received by the network, depending on the type of cryptocurrency.

2.21. We reserve the right to use additional procedures and means to verify Your identity (Know Your Client) when effecting deposits into Your Member Account. This could include (but is not limited to) a selfie with a document or form of identification.

2.22. When depositing cryptocurrencies, please ensure that You are depositing an amount which is not less than the minimum deposit amount for that particular cryptocurrency, as displayed on the deposit page of Your Member Account. Deposits below this limit will not be processed by Our payment processor and will not reach Your Member Account and nor can it be returned back to You.

3. Account Administration

3.1. Fairspin operates Your Member Account, calculating the amount of funds You have staked or offered to stake on a bet, which represents Your potential exposure at any time (“Reserved Amount”) and calculating Your available to play balance, from time to time, as well as settling bets made by You with other users through Your participation in the Games.

3.2. The amount of money in Your Member Account which has not yet been used for a stake (Game) is Your available to play balance and will determine Your betting limit.

3.3. Fairspin’s calculations of Your Reserved Amount, Your available to play balance and amounts owed by You under the terms of this Agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.

3.4. Fairspin will both on a market basis and in general set off any losses against any gains.

3.5. Any deposit made by You into Your Member Account will be held for Your use until You place a stake or play a Game on the Website. Fairspin will then hold such an amount awaiting the outcome of the stake or a Game.

4. Payouts

4.1 When the outcome of a Game You participate in is determined or, where applicable, Fairspin has confirmed the relevant result of an event and settled the markets, all winnings will be available for use in Your Member Account.

4.2. If Fairspin by mistake credits Your Member Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain the property of Fairspin and the amount will be transferred from Your Member Account. If prior to Fairspin becoming aware of the mistake You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by You to Fairspin. In the event of an incorrect crediting, You are obliged to notify Fairspin immediately by email.

4.3. Fairspin will carry out additional verification procedures for any payout exceeding the equivalent of 2,000.00 Euro and reserves the right to carry such verification procedures in case of lower payouts.

4.4. We reserve the right to check and verify any of Your winning with the relevant provider of the Games and gaming content. Fairspin shall have the right to define at its sole discretion whether the amount of Your winning is substantial or not. Fairspin shall have the right to payout amounts of substantial winnings in monthly installments.

5. Withdrawals from Your Member Account

5.1. You may withdraw any amount up to the available to withdraw balance in Your Member Account by issuing Fairspin with a valid notice of withdrawal on the Website. The minimum and maximum amount of a one-time withdrawal transaction will be indicated in the “Cashier” on Your Member Account interface page per each of the available withdrawal methods (payment methods), while the maximum and minimum amount of such a one-time transaction may differ depending on the currency, in which the transaction is carried out, and the withdrawal method (payment method) You will have chosen to withdraw funds from Your Member Account. If you wish to withdraw more than 10,000.00 Euro (or its equivalent in other currency), Fairspin reserves the right on its discretion to split the payment and pay the withholding amount in daily instalments not exceeding 5,000.00 Euro (or its equivalent in other currency) per day, until the withholding amount is paid in full. The transaction amount can be limited on the bank side. Fairspin may request from You KYC or identification documents before any withdrawal.

5.2. Notice that Fairspin products are consumed instantly when playing. Thus, Fairspin can not provide returns of goods, refunds or cancellation of Your service when playing. If You play a Game with real money, the money will be drawn from Your Member Account instantly.

5.3. To free Your Member Account balance and withdraw all Your funds, You must first cancel any bets or other actions that You have made that remain outstanding. In order to make a withdrawal, You shall play a Game through the Website using active deposited amounts at least once prior to withdrawal. This procedure is in line with anti-money laundering practices.

5.4. Notices for withdrawals must be made via the Website. Fairspin will not accept requests for withdrawal made by telephone or by email. Employees of Fairspin are not permitted to circumvent these instructions.

5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.

5.6. Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible. Upon withdrawing funds, Your own bank or other payment provider may add a further handling fee or charge. Such fees or charges may vary from time to time, thus please check the amount of fees and charges applicable to You (Your withdrawal transaction) before You make a withdrawal and ensure that such fees and charges are acceptable for You.

5.7. After the funds have been withdrawn from Your wallet (Member Account), You are solely responsible for any freeze or confiscation that may arise due to the exchange terms of use that restrict transactions from gambling websites. Always read and understand Your exchange's or other wallet provider terms of use and use at Your own risk.

5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Fairspin deem that irregular have occurred or a vulnerability was used, the Fairspin reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.

5.9. In the case of withdrawal requests pertaining to funds not used for wagering, Fairspin will only remit Your funds when the extended due diligence procedure has been successfully carried out. Fairspin will apply a charge on withdrawal (“Withdrawal Fee”) in amount defined at the Fairspin’s sole discretion, if such amount has not been used at least once for gambling at the Website.

Fairspin will inform You personally the applicable amount of the Withdrawal Fee, thus You will have the right to either agree or refuse to withdraw Your funds which have not been used for wagering and to pay Fairspin the respective amount of the Withdrawal Fee.

5.10. Each User hereby acknowledges that upon accepting free money from creating its Member Account, that it may not be withdrawn unless the terms and conditions relating to this are adhered. To qualify for a withdrawal on these funds a minimum real money deposit must be made.

5.11. You acknowledge that the funds in cryptocurrencies are consumed instantly and Fairspin do not provide for refunds or cancellation.

5.12. Cross-Chain Deposit (CCD). Cross-chain deposit means valid depositing of one cryptocurrency to the address of another cryptocurrency in blockchain. Recovery of CCD is a very dangerous and time-consuming process. Not all CCDs may be recovered, and the level of complexity, risk and time frames depend both on the type of currency and the address used for the deposit.

Having taken into consideration all factors Fairspin team has developed the following fee structure of a cross-chain deposit recovery, Fairspin will recover only those CCDs which exceed equivalent of 5,000.00 Euro at the moment of deposit transaction within a thirty (30) banking days period. The User incurs a ten (10) percent fee of the respective CCD (its amount) for the recovery.

In order to enable the recovery process, the User has to replenish his/her Member Account with the above mentioned amount. After the successful replenishment, Fairspin support and finance departments take steps required for the deposit recovery. The fee will be written off from the User’s Member Account in case of the successful transaction.

Users should consider the described difficulties of the cross-chain recovery process and take into consideration a significant number of deposits mistakenly sent to the wrong address. Our team dedicates its best efforts to resolve the issue within the shortest time frames. Thus, we ask You to be patient.

Fairspin shall have the right to refuse any request aimed to recover deposit made by You in cryptocurrency which is not Available Currency.

5.13. Maximum limit for withdrawals of a non-deposit amount bonus, free spins or free bets winnings cannot exceed the amount of a bonus applied. The remaining amount will be cancelled.

5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal.

6. Closing Your Member Account

6.1. If You would like to close Your account, You shall contact Our customer support via email at [email protected]. The balance remaining in the account will be made available for payment. This payment will be conditional upon establishing Your identity and producing the documents required in these T&Cs.

6.2. The method of repayment will be at our absolute discretion.

6.3. Fairspin reserves the right to close Your Member Account and to refund to You the available to withdraw balance, subject to the deduction of relevant withdrawal charges, at Fairspin’s absolute discretion and without any obligation to state a reason.

6.4. Fairspin reserves the right to withhold and remove any bonuses awarded to You if such bonuses have not been used.

6.5. In the event a User should use bonus funds to play on Games not included in Games that count towards meeting the bonus requirement, Fairspin reserves the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock Member Account of the User abusing this provision.