Last updated: 4 May 2023

All capitalized terms not otherwise defined in this document shall have the meanings ascribed to them in the Terms of Service.


We offer a number of tools to help You plan and control Your gaming activity. Keeping track of how much You play for is something We recommend all Our players, and that You can easily do by following Your transaction history.

Cooling Off

If You want to take a break from gambling, We offer the option of suspending Your Member Account for the time You need, giving You some time to cool off and reflect on Your gambling situation. To request self-exclusion, You should contact Our customer support via email at [email protected]. to confirm Your decision to proceed with self-exclusion, name the reason for self-exclusion and choose the time period of blocking: 24 hours, 7 days, 1 month, 6 months, 1 year or for an indefinite period of time. Should You wish to close Your Member Account for another time period You can always contact our customer support who will be happy to help you with this request.

Do You Have a Gambling Problem?

Determining whether Your gambling is in the safe zone or not isn’t always easy. However, there are a few common warning signs that You should be aware of:

  • Do you ever play for more than You intend to?
  • Does Your gambling impact Your work or social life?
  • Have You tried to cut down or stop without success?
  • Have You ever lied or hidden signs of Your gambling to family or friends?
  • Do You think a big win is the answer to Your problems?

If You want help determining the impact gambling has on Your everyday life, You can take a self-assessment test such as this one. When Your gambling has become a problem the first thing to do when You notice that gambling has become a problem is to take the necessary steps to make sure You can’t gamble anymore. You can easily self-exclude with Us by contacting our customer support team. When you self-exclude You can feel safe in knowing that You won’t be able to log in and play again in a moment of weakness. For additional protection, there are also software products such as Betfilter and Gamban that block access to gambling sites from Your computer and any other device you might have.