Dispute Resolution

Dispute Resolution

Last updated: 28 October 2021

All capitalized terms not otherwise defined in this document shall have the meanings ascribed to them in the Terms of Service.


If You have a complaint, You can email Our customer support via email at [email protected] and we will reply to You within 10 days, unless there are external factors causing delays.

Fairspin will use its reasonable efforts to resolve a reported matter promptly.

If You have a query with regard to any transaction or the Website, You may also contact Our customer support via email at [email protected] with details of the query. We will review any queried or disputed transactions.

Please note that while Fairspin is the operator offering the Games to You, Fairspin has not supplied or developed the games and therefore does not have ownership of, or responsibility for, such games. Any queries or complaints relating to the functioning of the Games should be addressed to and managed by the relevant licensing authority in relation to that specific Game.

For Your protection and to ensure the best possible service to You by Fairspin, telephone conversations and other relevant communication between You and Fairspin may be recorded and/or monitored.

Fairspin will not tolerate derogatory, abusive or violent behavior or statements that are threatening, vulgar, defamatory or otherwise offensive. Should You behave in any such manner towards Fairspin’s employees, (as determined in Fairspin’s sole opinion), Fairspin reserves the right to suspend and/or close Your Member Account and stop all communication and/or replies from Fairspin, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.

Also, if you are not satisfied with the resolution offered by Fairspin you can send a complaint to our licensing authority on www.curacao-egaming.com.

Applicable Law

Your participation in the Game, shall be governed by the laws of Curacao. Collection and processing of payments (deposits and withdrawals) shall be governed by the laws of Curacao.

You acknowledge that, unless stated otherwise, the Games are organized from Curaçao and Your participation therein takes place within the aforementioned territory. Any contractual relationships between You and Fairspin shall be deemed to have been entered into and performed by the parties in Curacao, at the registered address of Fairspin.

The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of courts of Curacao.